MANAGEMENT PROGRAMMEDecember, 2015MS-21 : SOCIAL PROCESSES AND BEHAVIOURAL ISSUESTime : 3 hours Maximum Marks : 100 (Weightage 70%)Note : (i) There are two Sections A and B. (ii) Attempt any three questions from Section - A. Allquestions carry 20 marks each.(iii) Section - B is compulsory and carries 40 marks.
SECTION - A1. What are the strategies available to a manager in an organisational set to enhance employee motivation ?
2. Briefly describe the components of Emotional intelligence and its importance in organisations. Can emotional intelligence be learnt ? Discuss in brief.
3. Briefly discuss different group decision makingtechniques and their strengths and weakness.
4. Describe Johari Window Model and Transactional analysis. Discuss how these models help in strengthening interpersonal relations ?
