MANAGEMENT PROGRAMME Term-End Examination June, 2015 MS-21 : SOCIAL PROCESSES AND BEHAVIOURAL ISSUES 1. Describe the process of Perception and the external and internal factors influencing selective attention. Explain how perception plays an important role in organizations. 2. Distinguish between group and team. Briefly discuss guidelines for developing effective teams and their sustenance. 3. Discuss the importance of Behaviour modification in organisations and ethical issues related to it with examples. 4. Describe the nature of functional and dysfunctional conflicts and discuss the positive and negative consequences of conflict withsuitable examples. MS-21 1 P.T.O. 5. Write short notes on any three of the following : (a) Learning organisations. (b) Attributes of work culture. (c) Structural sources of power. (d) Porter and Lawler's Model of motivation. (e) Dynamics of downsizing.
