FULLY SOLVED BOOK LASY 5 YEARS PAPERS SOLVED PLUS GUESS
Module-I: Introduction Role of Communication, Defining and Classifying Communication, Purpose of Communication, Process of Communication, Importance of Communication in Management, Communication Structure in Organization, Barriers & Gateway in Communication, 7 C’s of Communication. Module-II: Employment Communication Writing CVs, Group Discussions, Interview, Types of Interview, Candidates Preparation, Interviewers Preparation; Impact of Technological Advancement on Business Communication; Communication Networks, Intranet, Internet, E-mails, SMS, Teleconferencing, Videoconferencing. Module III: Oral Communication What is Oral Communication, Principles of Successful Oral Communication, Two Sides of Effective Oral Communication, Effective Listening, Non-Verbal Communication, Body Language, Paralanguage. Module IV: Written Communication Purpose of Writing, Clarity in Writing, Principles of Effective Writing, Writing Technique, Electronic Writing Process. Module V: Business Letters and Reports Introduction to Business Letters, Types of Business Letter, Layout of Business Letter, Writing Memos, Circular, What is a Report Purpose, Kinds and Objectives of Reports, Writing Reports. Module VI: Case Method of Learning Understanding the Case Method of Learning, Different Types of Cases, Overcoming the Difficulties of the Case Method, Reading a Case Properly (Previewing, Skimming, Reading, Scanning), Case Analysis Approaches (Systems, Behavioral, Decision, Strategy), Analyzing the Case, Dos’ and Don’ts for Case Preparation. Module VII: Presentation Skills What is a Presentation: Elements of Presentation, Designing a Presentation, Advanced Visual Support for Business Presentation, Types of Visual Aid, Appearance & Posture, Practicing Delivery of Presentation. Module VIII: Group Communication Meetings, Notice, Planning Meetings, Objectives, Participants, Timing, Venue of Meetings, Leading Meetings, Minutes of Meeting, Media Management, the Press Release, Press Conference, Media Interviews, Seminars, Workshop, Conferences, Business Etiquettes.
