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Ms-68 December, 2009 Management Of Marketing
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comDecember, 2009
Ms-68 : Management Of Marketing
SECTION – A
1. (a) What are the stages involved in Promotional Planning and Strategy ? Explain the same by taking an example of a product of your choice.
(b) What do you understand by composition of an advertisement ? What factors are taken
into consideration for the same ? Give suitable examples.
2. (a) What is Media Scheduling ? What are the various types of Media Schedules that are available to an Advertiser ?
(b) Discuss the differences and similarities between traditional and internet Advertising
with suitable example.
3. (a) What is Trade Promotion ? How is it different from Consumer Promotion ? What
are the basic considerations useful in systematic organisation of Trade Promotion ? Discuss with suitable examples.
(b) How does the Marketing Communication Strategy vary with the different stages of
Product Life Cycle ? Explain with reference to Maturity and Decline Stages.
4. Write short notes on any three of the following :
(a) Direct Mail
(b) Sources of Misunderstanding in Communication
(c) Copy Testing
(d) Social Marketing Communication
(e) Methods of Setting Advertising Budgets
SECTION – B
5. XYZ is a well known rice brand in
Advise a promotional plan to the company covering the following aspects :
(i) Creative Messages for the Advertisement
(ii) Media Planning Strategy.
Ms-68 June, 2010 Management of Marketing Communication and Advertising
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comJune, 2010
Ms-68 : Management of Marketing Communication and Advertising
SECTION – A
1(a) Explain the concepts of frequency reach, effective reach frequency and continuity.
(b) What are the media considerations to be taken into account for promotion of an online-matrimonial site ?
2(a) Discuss the integrated marketing communication and its implications for advertising.
(b) What are the most common techniques that creative thinkers use to stimulate new advertising ideas ?
3. (a) What are the various types of tests used for testing advertising effectiveness. Briefly describe any three of them
(b) How are advertising budgets prepared. Briefly discuss the advantages and disadvantages of using the objective and task method.
4. Write short notes on any three of the following :
(a) Difference between direct marketing and personal selling.
(b) Branding and its role in advertising.
(c) Role of public relation in promotion.
(c) Creative approaches in social advertising
(e) AIDA Model versus DAGMAR Model.
SECTION -B
5. Study the case given below and answer the questions given at the end :
GCMMF PANEER PLANS
GCMMF tried its hand at Paneer marketing by testing a brand called Sugam, in
Questions :
(a) Briefly comment on the advertising strategy of Amul malai paneer.
(b) What are the kind of media vehicle options available for such mass market FMCG products.
(c) What are the ways in which Amul malai paneer can generate awareness at the store level.
MS-68 June, 2011 Management of Marketing Communication and Advertising
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comJune, 2011
MS-68 : Management of Marketing Communication and Advertising
SECTION – A
1. (a) Different people buy same products / Brands for different motives. Discuss the above statement and identify the possible buying motives of a young professional for club membership.
(b) Explain the relationship between "Message design" and "positioning".
2. What criteria would you adopt for measuring the ad-effectiveness of the following ? Justify giving reasons for your answers.
(a) "Save Tiger" Campaign on Television by sports personnel.
(b) Short film shows by Health Department educating prevention of communicable diseases targetted at rural folk.
(c) Print campaign of the recently concluded IPL 2010.
3. (a) Discuss briefly the steps involved in media planning. How would media options differ in the following cases :
(i) fairness creams for men
(ii) video games for children
4. Write short notes on any three of the following :
(a) Copy Testing
(b) Managing Sales promotion in Services Marketing.
(c) Ethics in Advertising.
(d) Rural media Scene
(e) Direct marketing
SECTION B
5. (a) More people lose their life in road accidents than in warfare. Develop a suitable social marketing campaign for promoting sate driving habits among young adults in
(b) An advertising agency is not sure whether a core idea featuring "Value for money" Or "Technical know-how" will be most effective. Assume that the advertising campaign for the new video camera is to be launched within the next 4-6 weeks, what approach would you suggest to select the core idea ? Explain.
Ms-68 December, 2011 Management of Marketing Communication and Advertising
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comDecember, 2011
Ms-68 : Management of Marketing Communication and Advertising
SECTION - A
1.(a) Discuss the concept of Integrated Marketing Communication as a tool for market development strategies.
(b) What is media buying ? How would an advertiser know his return on media investment ?
2(a) "Advertising research can provide guidance, but cannot guarantee success". Substantiate.
(b) What creative considerations would you recommend while planning for an advertising campaign of a recently improved product of your choice ? Make suitable assumptions if necessary.
3. (a) Sales promotions are conceived with a purpose. Discuss the different types of sales
promotions methods that firms can pursue for increased sales, giving suitable examples.
(b) Outline the reasons for the growth of Internet as a preferred advertising medium by advertisers worldwide. What are its major benefits and limitations for sellers and buyers ?
4. Write short notes on any three of the following :
(a) Sources of misunderstanding in communication
(b) Techniques of determining promotion budget
(c) Measuring the performance of sales promotion
(d) Social marketing communication
(e) Major functions of advertising agency
SECTION – B
5. What do you understand by the term 'promotion mix' ? Suggest suitable promotion mix for the following :
(a) Vacuum cleaner
(b) Car rental services
(c) CNG kits for passenger cars
Ms-68 December, 2012 Management of Marketing Communication and Advertising
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comDecember, 2012
Ms-68 : Management of Marketing Communication and Advertising
SECTION – A
1. (a) Explain the various sources of misunderstanding that may thwart the process of marketing communication, giving suitable examples.
(b) In what ways the advertisers make use of consumer learning concepts ?
2. (a) Your organization has come up with a new brand of toothpaste. As the marketing
manager, how would you assign different roles to the various promotional mix elements keeping into consideration the ' Hierarchy of Effect' model ?
(b) Illustrate the use of colour in creation of an effective message.
3. (a) Explain the different types of media schedules available to the advertisers.
(b) What are the major differences between internet advertising and conventional form of mass advertising ? Explain giving suitable examples.
4. Write short notes on any three of the following :
(a) Use of Public Relations in marketing.
(b) Pre-testing and Post-testing.
(c) Social communciation Vs Brand advertising.
(d) Consumer Attitudes and Advertising.
(e) Agency positioning strategies.
SECTION – B
5. (a) Taking any fast moving consumer good of your choice explain how you would go about managing a consumer promotion scheme.
(b) School going kids are seen to compromise on their fun reading habits. Which media
would you select to encourage their reading habits and why ?
Ms-68 June, 2013Management of Marketing Communication and Advertising
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comJune, 2013
MS-68: Management of Marketing Communication and Advertising
SECTION – A
1. (a) Explain some of the important learning theory concepts of relevance to advertisers.
(b) Discuss the Ethical Issues in Advertising giving suitable examples.
2. (a) Why would you prefer using radio when the average urban Indian spends comparatively greater time on television ? Explain.
(b) What are the major issues in measurement of advertising effectiveness ? Explain.
3. Develop an appropriate promotional strategy for a tourist destination of your liking.
4. Write short notes on any three of the following :
(a) Marketing Communication Process
(b) Advertising Vs Publicity
(c) Legal issues in Advertising
(d) Indian Media Scene
(e) Direct Mail
SECTION – B
5. (a) Marketing communication is all about successful transmission of clear message that
results in effective reception. Yet many a times the distortion creeps in. Identify and describe one commercial that according to you communicates effectively and one that does it ineffectively. Justify your answer.
(b) Plan a campaign that promotes traffic sense in your city.
Ms-66 December, 2009 Marketing Research
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comDecember, 2009
Ms-66 : Marketing Research
SECTION A
1. (a) What are the different ways of classification of Data ? Explain.
(b) Illustrate the different methods of graphical presentation of data.
2. A company wants to sell books and accessories for Yoga. Design a questionnaire to profile the potential customers for such products.
3. How is the sample size for a market research survey determined ? Describe the steps involved.
4. Write short notes on any three of the following :
(a) Common Applications of Marketing Research.
(b) Cross Tabulation.
(c) Applications of Conjoint Analysis.
(d) Sources of errors in primary data collection.
(e) Projective Techniques.
SECTION B
5. Study the case given below and answer the questions given at the end.
SNACKS INDIA Ltd.
Snacks India Ltd. is a large company dealing in packaged Indian Snacks. They are mainly selling in
- (a)Uniqueness
- (b)Simple to
- (c)Evolving pleasurable feelings.
- (d)Western associations.
(e) Conveying the basic idea of the products.
For collecting the names and finally selecting amongst them the company decided to conduct a suitable marketing research.
Question : Prepare a suitable marketing research proposal for Snacks India Ltd. Describe the steps involved in the research.
Ms-66 June, 2010 Marketing Research
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comJune, 2010
Ms-66 : Marketing Research
SECTION – A
1 (a) Explain briefly the basis of classification of various types of research design available to the researcher.
(b) Identify the major problems in conducting Marketing Research in
2. (a) What are the various kinds of probability sampling methods ? Write briefly on each
one of them and specify the situations where they could be best used.
(b) Discuss the steps involved in applying discriminant analysis technique. What are its main areas of application in marketing ?
3. (a) What are the various types of scales used in Marketing Research to measure attitude towards a product / service. Explain them in brief.
(b) Explain the purpose of data processing. What are the tasks involved in converting raw data into usable information ?
4. Write short notes on any three of the following :
(a) Stages in M.K. Process
(b) Sources of Secondary Data
(c) Factor analysis
(d) Application of Marketing Research in Sales and Distribution.
(e) Techniques of Graphical Presentation of Data.
SECTION – B
5. (a) Explain your understanding of and differences between Qualitative and Quantitative research.
(b) A medium sized detergent manufacturer intends to launch a new detergent in
Brand Name : Spark
Price : Rs. 124/- per kg.
Rs. 93/- per 750 gms
Rs. 65/- per 500 gms
Launch market : Entire Northern Belt
Competition - All major brands from the organised sector.
Design a questionnaire based on the above objective and information.
Ms-66 June, 2011 Marketing Research
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comJune, 2011
Ms-66 : Marketing Research
SECTION – A
1. Discuss the situations under which Factor Analysis can be used ? List the steps involved in using Factor Analysis.
2. What are the different Probability Sampling methods ? Explain with the help of examples.
3. Describe the precautions that should be taken while conducting marketing research based on secondary data.
4. What are the different Quasi-Experimental Designs used in Marketing Research? Explain the application of any two designs with the help of examples.
5 Write, short notes on any three of the following:
(a) Conjoint Analysis.
(b) Data Editing.
(c) Sample Size Calculations.
(d) Descriptive Research.
(e) New Product Research.
SECTION – B
6. Read the case given below and answer questions given at the end.
Growth Shravan Ltd.
Growth Shravan Ltd. (GSL) is a company recently launched in the business of marketing audio books. These books are available on various media like CDs, internet, pen drives and i-pods etc. and can be listened through different kinds of electronic devices both stationary and mobile. The great idea behind the company was to top the growing need for acquiring knowledge by busy people. The immediate target customers were considered to be busy executives particularly during their travel time to be followed by students, other professionals and eventually housewives and practically everybody. GSL wanted to go about their marketing efforts in a systematic way. Therefore, they first listed
the information on which they would like .a base their key marketing decisions. They were
(a) Validation of the target group's definition.
(b) Detailed profile of their target Customers group.
(c) Likely buying motivation for audio books.
(d) Evaluation of audio book features.
(e) Customers evaluation of audio books against its alternatives.
(f) Monetary and other costs involved in using audio books.
(g) Monetary value ascribed to audio books. A suitable marketing research project needs to be designed for providing the above information to GSL.
Questions :
(a) Prepare a suitable marketing research proposal for helping GSL.
(b) Develop a suitable questionnaire for the above proposal.
Ms-66 December, 2011 Marketing Research
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comDecember, 2011
Ms-66 : Marketing Research
SECTION – A
1. (a) Discuss the relevance and the scope for conducting Marketing Research in the current competitive scenario.
(b) Why it is necessary for marketers to estimate the value and cost of information before conducting research ? Elaborate.
2. (a) What type of research objectives and information needs may necessitate use of secondary data ? Identify various sources of secondary data.
(b) Explain the sources of error in primary data collection.
3. (a) What is qualitative research and what are its uses ?
(b) Discuss the various steps involved in data processing in a marketing research study.
4. Write short notes on any three of the following ;
(a) Quasi experimental design
(b) Criteria for good measurement
(c) Convenience sampling method
(d) Multi dimensional scaling
(e) Characteristics of a good questionnaire
SECTION – B
5. You work in the marketing research department of Burgerking, a fast food firm known for its quality and competitive pricing. Burgerking has developed a new cooking process that makes burgers taste better. However before the new burger is introduced in the market.taste tests will be conducted ?
Questions :
(a) How should the sample size for the taste test be determined ?
(b) Develop a series of questions/questionnaire to obtain feedback post taste tests from the target respondents comprising the young college goers.
More...
Ms-66 December, 2012 Marketing Research
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comDecember, 2012
Ms-66 : Marketing Research
SECTION-A
1. For each of the following situations, indicate the most appropriate Research Design, giving reasons.
(a) A Brand Manager wishes to have a better understanding of the image of his/her brand.
(b) An environmental group decides to conduct an experiment to measure the impact of a publicity brochure designed to raise consumers' awareness about environmental issues and to convince them to recycle.
(c) A company wants to develop a solar powered mosquito repellent and wants to get an idea of its possible market.
2.What are the different scales used for altitude measurement in marketing research? Explain with suitable examples.
3. (a) Explain the steps involved in a sampling process.
(b) With relevant examples, explain the various probability sampling methods.
4. Write short notes on any three of the following :
(a) Methods of conducting Qualitative Research.
(b) Conjoint analysis Vs Discriminant analysis
(c) Multi dimensional Scaling.
(d) Sources of Secondary Data.
(e) Scope of Marketing Research.
SECTION-8
5. With the onset of summer, demand for petrol/kerosene generators and battery operated inverters increases in the Household (Domestic) segment. Draft a questionnaire, to help gather information for a Marketing Research Project to study consumer perception, purchase criteria usage pattern and satisfaction of generators/invertors for this segment.
Ms-66 June, 2013 Marketing Research
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comJune, 2013
Ms-66 : Marketing Research
SECTION-A
1. (a) Explain the various stages involved in Marketing Research Process.
(b) What is a Research Design ? Explain in brief the different types of Research Designs.
2. (a) What are the steps involved in a sampling process ? Explain.
(b) What sampling technique would you suggest for each of the following situations ? Give reasons for your answer.
(i) A survey by a private airline to understand the preferences and services expected by non business travellers.
(ii) A survey to estimate the awareness of the use of pure water for drinking purposes in the rural areas of Rajasthan.
3. Write short notes on any three of the following :
(a) Primary Scales of Measurement
(b) Validity and Reliability of a scale
(c) Multi Dimensional Scaling
(d) Graphical Presentation of Data
(e) Sources of Error in Primary Data Collection
SECTION-B
4. A passenger car manufacturer (mid segment sedan) has approached you to conduct a Marketing Research for him. As a part of this project you are required to develop a questionnaire to understand consumers perception of the brand, buying criteria and their relative importance and level of satisfaction.
Ms-65 December, 2009 Marketing of Services
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comDecember, 2009
Ms-65 : Marketing of Services
SECTION – A
1. (a) What is so distinctive about services marketing that it requires a special approach and body of knowledge ?
(b) "Growth in services is at the expense of manufacturing sector of the economy." Do you agree with the statement ? Justify your answer.
2(a) Explain why services tend to be more difficult for customers to evaluate than goods.
(b) Explain the role of non-monetary costs in pricing of services by taking the example of
a hospital or a tour operator.
3. (a) What gaps can occur in service quality, and what steps can service marketers take to prevent them ?
(b) Identify and explain the product support services which a computer manufacturer
can offer for gaining competitive advantage.
4. Write short notes on any three of the following :
(a) Yield management.
(b) Cycle of success and cycle of failure.
(c) Service guarantees.
(e) Channels of distribution for banks.
(f) Physical evidence.
SECTION – B
5. Study the following case and answer the questions given at the end.
Mrs. F arrives 15 minutes early for a
Mrs. F wonders what that means but returns to her assigned place. She is here, after all, for a particular visual problem, not just for a routine check-up. All good things, however, including Mrs. F's patience and endurance of abusive treatment, eventually end. At
Dear Dr.
It is with very real regret that I am transferring our eye care to another physician, and I want you to know the reason for my decision. It is
Questions :
(a) What features of a good waiting process are evident in Dr. X's practice ? List the shortcomings that you see.
(b) If Dr. X were concerned with keeping the F family as patients, how could he have
responded to Mrs. F's letter ? Write a letter on Dr. X's behalf to Mrs. F.
(c) How could Dr. X prevent such incidents in the future ?
(d) What are the benefits to an health care service organisation in retaining its customers ?
Ms-65 June, 2010 Marketing of Services
Written by sales@mbaonlinepapers.com sales@mbaonlinepapers.comJune, 2010
Ms-65 : Marketing of Services
SECTION – A
1(a) What is so distinctive about services marketing that it requires a special approach, set of concepts and body of knowledge ?
(b) Give examples of services that are high in credence qualities. How do high credence qualities affect consumer behaviour for these services ?
2(a) Taking the example of a business hotel differentiate between core, facilitating and supporting services. Would your answer differ for an economy tourist hotel ? Explain.
(b) What do you understand by the term Service Quality ? Is good service quality a cost or a revenue provider ? Discuss with the help of examples.
3. (a) Why do customers switch service providers ? As a marketer can you do anything to prevent the customers from switching ?
(b) What are the various kinds of product support services which a consumer durable manufacturer can provide ? Explain.
4. Write short notes on any three of the following :
(a) Methods of distribution for services
(b) Factors governing tourism demand
(c) Services marketing triangle
(d) Service guarantee
(e) Modes of service delivery in international trade
SECTION – B
5. Study the following case situations and answer the questions given at the end :
Case Situation : The amusement park with a successful history was now facing problems. It had its first money losing last year followed by another one now. The park had three ways to bring in more revenues : increase visit per customer, increase average spending per visit or attract new customers. Because of a mature industry all three were hard to do. As pulling in people from broader geographical area seemed an unlikely proposition due to the wide availability of such parks, attracting new customers required new value proposition. With this background, it was proposed to offer a "preferred guest card" to win more business from moneyed and time pressed group of people. Under this plan, visitors could pay an additional fee to get free rein of the park: Card Holders would enter the ride through separate lines which would give them first crack and they would be seated immediately at any in-park restaurant. It was hoped that this plan will help to up-sell the people who are already coming to the park. And by making it possible to spend less time in queues, the guest card will also attract a different type of customer - time starved, high-income professionals and their families, who might otherwise avoid the whole experience. However, certain objections were raised against such a scheme. "I don't even think it's a great experience for the preferred guests. Who want to feel all that animosity diverted at them? The key to this business is the customers feeling good while they are here. With this scheme neither side's coming back" commented an executive. A possible solution given to this was to separate the lines and limiting the percentage of special tickets issued on any given day. If the 'preferred guest card' scheme was not implemented the park might be forced to raise price across the board.
Questions :
(a) Evaluate the 'preferred guest card' scheme and give your recommendations to the management.
(b) Describe the demand patterns that you would expect at an amusement park and the underlying causes.
(c) Suggest some ways of managing waiting lines at amusement parks.