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ANCILLARY SERVICES
SYLLABUS
UNIT I
Ground Handling Services – Role and Responsibilities of Ground Handlers – Ground Handling: Self Handling vs.Outsourcing – Ground Handling: Case Studies at India and Abroad – IATA Ground Handling Council
UNIT II
Passenger Services – Passenger Handling: Departure Concourse – Passenger Handling: Transit and Arrivals –Passengers' Baggage Handling – Specialized Handling of Passengers: VVIPs, VIPs, Physically Challenged
UNIT III
Cargo Services – Cargo Services at Export Shed – Cargo Services at Import Shed – Cargo Services at Transit Shed – Cargo Aircraft Handling, Air Cargo – Concept – Cargo Handling – Booking of Perishable Cargo and Live Animals – Industry Relation – Type of Air Cargo – Air Cargo Tariff, ratios and Charges – Airway Bill, Function, Purpose, Validation
UNIT IV
Other Services: Responsibilities – Catering: Preparation, Escort and Security, Inter-terminus Transfers – Medical Services, Accommodation and Hospitality, Information Dissemination – Airport Operations – Airport Management
UNIT V
Aviation Security: Infrastructural Requirements – Planning and Design Considerations for Security at Airports – Annex 17: SARPs (Standard and Recommended Practices) – Access Control and Alarm Monitoring Mechanisms, Security Screening Infrastructure and Procedures – In Flight Safety & Security