FULLY SOLVED BOOK LASY 5 YEARS PAPERS SOLVED PLUS GUESS

BUSINESS COMMUNICATION  

  Unit 1
Communication – meaning and definition – Essentials of communication – Significance of
communication in the work place – Process of communication – types of communication –
Media .
Unit 2
Non-verbal communication – Body language – Posture – Gestures – Facial Expression – Eye
contact – Space Distancing – Effective listening – Barriers to communication – Principles and
objectives if communication
Unit 3
Oral commu nication – face to face communication – informal talking techniquest in conducting
meetings – telephone conv ersation – Speeches – Committees – Conducting seminars and
conferences – Evaluating oral presentations – Group discussions – Interviews – Managing
conflict – relating interpersonal conflicts in cyberspace.
Unit 4
Written commn ication – Fundamenatals of business writing – Writing for effective
communication - Basic patterns of Business messages (e-mail, kinds of business letters memos,
indirectness in bad news and refused requests) – Report Writing – Agenda and minutes and
resolution of meetings.
Unit 5
Technology enabled communication – use of audio visual aids for communication- dealing
effectively with the media. Persuation – organising and delivery of speeches – defending one’s
view before adversarial audiences – impromptu and prepared speeches – effective use of
PowerPoint – visual display of data.